Returns & Refunds policy

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail creationsbyriis@gmail.com

We will reimburse you no later than 14 days from the day on which we receive the returned goods. You will be responsible for paying the free when returning an artwork. Unless the product was damaged when received by the costumer.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days

• The goods are in the original packaging

• The goods were damaged when received, make sure to document a picture or video immediately after receiving the item.

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

C.C Las Lagunas-El Corte Inglés Santa Laura C/V, Calle Sta. Gema, 29651 Las Lagunas de Mijas, Málaga

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail creationsbyriis@gmail.com